The terms on which Eco Assets Manager Ltd provides fire risk assessments, asbestos surveys, EPCs, Legionella assessments and Boiler Upgrade Scheme work.
These are the terms on which Eco Assets Manager Ltd (company number 14873885, registered in England and Wales, registered office Unit 9, 12–14 Midland Street, Manchester M12 6LB) provides services to you. They apply to every quotation we issue and every instruction you give us, unless we have agreed something different with you in writing.
In these terms, "we" and "us" mean Eco Assets Manager Ltd; "you" means the person or organisation instructing us. If you are instructing us on behalf of a company, landlord, managing agent or freeholder, you confirm you have authority to do so.
We provide property compliance and energy services, principally: fire risk assessments under the Regulatory Reform (Fire Safety) Order 2005; asbestos management and refurbishment/demolition surveys under the Control of Asbestos Regulations 2012; Energy Performance Certificates; Legionella risk assessments to ACOP L8; and heat pump assessment and installation under the Boiler Upgrade Scheme.
The precise scope of any instruction is set out in the quotation we send you. Anything not listed in that quotation is outside the scope of the work.
We provide a fixed-fee quotation based on the information you give us about the size, type and use of the premises. The price we quote is the price you pay for the scope quoted.
If, on arrival or during the work, the premises turn out to be materially different from what was described — significantly larger, more units, a different use class, or areas we were not told about — we will stop and tell you before continuing, and give you a revised figure to accept or decline. We will not carry out additional chargeable work without your agreement.
Quotations are valid for 30 days unless stated otherwise.
You are responsible for arranging safe access to all areas within the agreed scope, including plant rooms, roof spaces, cupboards, risers and any occupied units, and for giving tenants any notice the law or their tenancy requires.
If we cannot access part of the premises, we will record that limitation clearly in the report rather than assume a finding. A limitation is not a failure of the assessment — but it does mean that area has not been assessed, and you should treat it accordingly.
If we attend at the agreed time and cannot gain access through no fault of ours, we may charge a reasonable abortive-visit fee, which we will tell you about before re-booking.
We aim to respond to every enquiry within 2 hours during business hours and to deliver the written report within 48 hours of completing the site visit. Where a report depends on third-party laboratory analysis, delivery follows receipt of those results.
These are targets we work hard to meet, and we will tell you promptly if something will take longer. They are not guarantees, and they are not conditions of the contract.
A fire risk assessment, asbestos survey or Legionella risk assessment is an assessment of what a competent assessor can reasonably identify at the premises on the day of the visit, within the agreed scope. It is not a guarantee that no risk exists, and it is not a warranty about the condition of the building.
We will always tell you plainly what has and has not been assessed.
Instructing us does not transfer your legal duties to us. Under the Fire Safety Order the Responsible Person remains the Responsible Person; under the Control of Asbestos Regulations the duty holder remains the duty holder. We assess, advise and record — you decide what to do and remain accountable for doing it.
Our reports contain a prioritised action plan. Acting on it, and keeping evidence that you have, is your responsibility. We are not liable for the consequences of recommendations that are not implemented.
Unless we have agreed account terms in writing, invoices are payable within 14 days of the invoice date. We may withhold the release of a report until the invoice for that work is paid.
We may charge statutory interest on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998.
You can cancel or reschedule a booked visit at no charge by giving us at least 24 hours' notice. Inside 24 hours, or where we have already travelled to site, we may charge a reasonable abortive-visit fee.
If you are a consumer and you booked away from our premises or at a distance, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering into the contract. If you ask us to start work inside that period and we complete it, you may be charged for what has been provided. To cancel, simply tell us in writing at [email protected].
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected.
Subject to that, our liability arising out of any single instruction is limited to the amount recoverable under our professional indemnity insurance in respect of that instruction, and we are not liable for indirect or consequential loss, loss of profit, loss of rent, or loss of opportunity.
Details of our current insurance cover are available on request.
Copyright in our reports remains ours. Once the invoice is paid, you have an unlimited licence to use, copy and share the report for the purposes of the property it concerns — including giving it to your local authority, fire and rescue authority, insurer, lender, managing agent or tenants.
Reports are prepared for you and for the premises named in them. We accept no liability to a third party who relies on a report we did not prepare for them, unless we have agreed otherwise in writing.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. How we do that is set out in full in our Privacy Policy.
If something goes wrong, we want to know. Our Complaints Procedure sets out how to raise a concern, who looks at it and how quickly we will respond.
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Eco Assets Manager Ltd · Unit 9, 12–14 Midland Street, Manchester M12 6LB
Telephone: 0330 043 2331 · Email: [email protected]
Registered in England & Wales, company number 14873885.