Privacy Policy

1. Who We Are

Eco Assets Manager Ltd ("we", "us", "our") is a property compliance and energy efficiency company registered in England and Wales. We are the data controller for personal data collected through this website and in the course of providing our services.

Contact details:
Email: info@EcoAssetsManager.co.uk
Phone: 0330 043 2331
Website: www.ecoassetsmanager.co.uk

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services. We are committed to handling your data responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

Data you provide directly

When you contact us, complete a quote request form, or engage our services, we may collect:

• Full name
• Email address
• Phone number
• Property address and postcode
• Property type and details
• Nature of the service requested
• Any additional information you provide in messages or forms

Data collected automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website or search query
• Device type and operating system

This technical data is collected via cookies and similar technologies and is used to improve our website. See our Cookies section for more detail.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide quotes — when you contact us, we use your details to respond promptly.
• To deliver our services — your contact and property details are needed to arrange and carry out assessments and surveys.
• To send your reports and certificates — assessment reports are delivered to your email address.
• To issue invoices and process payments — we retain financial records as required by law.
• To send service reminders — where you have opted in, we may remind you when assessments are due for renewal (e.g. annual fire risk review).
• To improve our website and services — anonymised analytics data helps us understand how people use our website.
• To comply with legal obligations — we may be required to retain certain records by law.

We will never sell your personal data or share it with third parties for marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract performance — processing is necessary to fulfil a contract with you or to take steps before entering into one (e.g. providing a quote and delivering services).
• Legitimate interests — we may process data where it is in our legitimate business interest to do so, provided your interests and rights do not override those interests (e.g. website analytics, service improvement).
• Legal obligation — we process data to comply with our legal and regulatory obligations (e.g. retaining financial records).
• Consent — where we send optional marketing communications, we will seek your explicit consent first. You may withdraw consent at any time.

5. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties in the following circumstances:

• Laboratory analysis partners — asbestos samples require analysis by an independent accredited laboratory. Your property address may be shared to facilitate this.
• Sub-contractors — in some cases, assessments may be carried out by vetted sub-contractors who are bound by confidentiality agreements and data processing agreements.
• IT service providers — we use software tools (e.g. email services, form processors) that may process data on our behalf. All providers are selected for their GDPR compliance.
• Legal and regulatory authorities — we may disclose data if required by law, court order or regulatory authority.

All third parties who process data on our behalf are required to handle it securely and only for the purposes we specify.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this policy:

• Service records and reports — retained for up to 7 years following completion of the service, in line with standard business and legal requirements.
• Financial records — retained for 6 years in accordance with HMRC requirements.
• Enquiries that did not result in a contract — retained for up to 12 months, then securely deleted.
• Website analytics data — retained in anonymised form for up to 26 months.

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct any inaccurate or incomplete data.
• Right to erasure — you can request that we delete your data, subject to any legal obligations we have to retain it.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a commonly used, machine-readable format.
• Right to object — you can object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@EcoAssetsManager.co.uk or call 0330 043 2331. We will respond within one calendar month.

8. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we use

• Essential cookies — necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand visitor behaviour (e.g. pages viewed, time on site). We use this to improve our content and services. Data is anonymised where possible.
• Preference cookies — remember your settings and preferences to improve your experience.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

9. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

These measures include:

• Encrypted email communications where applicable
• Secure, password-protected systems for storing client records
• Restricted access to personal data on a need-to-know basis
• Regular review of our data handling practices

While we take all reasonable steps to protect your data, no internet transmission or electronic storage is 100% secure. If you have concerns about the security of your data, please contact us.

10. Contact Us / How to Complain

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Eco Assets Manager Ltd
Email: info@EcoAssetsManager.co.uk
Phone: 0330 043 2331
WhatsApp: +44 161 710 4510

Right to complain to the ICO

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us in the first instance.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page with the date it was last updated shown at the top.